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        Reports

        Is your city ready to go digital?

        How 5G use cases will unleash your city’s full potential

        Today, cities face a multitude of challenges originating from societal and technological changes: population growth, urbanization, infrastructure provision, crime and cyber-crime, and environmental pollution. These challenges necessitate new digital use cases. A variety of use cases based on 5G,...
        Public services, Telecommunications, Information technology, Media & Electronics (TIME)

        The dark side of the moon: Online-offline integration in automoti

        Connecting channels is a key success factor for customer satisfaction and sales

        The behavior of car buyers has dramatically changed. Nowadays, they spend more than 70 percent of their time in the buying process online, and the number of dealer visits is seldom more than one. Thus, without online-offline integration, customers do not experience a seamless journey, and the...
        Automotive

        The evolution of public EV charging

        What will happen when charging becomes a commodity?

        The European public EV charging market is heading for disruption. Although the market is still at an embryonic stage, EV charging is already about to become a commodity and players need to innovate in several directions to stay in business. Some are still hesitating, while others are already...
        Automotive

        The forecourt of the future

        With a disruptive lifestyle and technological changes ahead, the fuel retail business will need to create a new customer experience on the forecourt

        The traditional forecourt model is at its inevitable end. Electric vehicles (EVs), autonomous cars, data analytics, and the Internet of Things (IoT) are only a few of the emerging technologies threatening the classic fuel-station customer experience. What will the next-generation forecourt scene be...
        Oil & gas

        Commercial excellence in B2B environments

        How do best-in-class B2B players develop customer preference and maximize margins?

        Saying that the world is undergoing a fast-paced transformation is not only stating the obvious, but also an understatement. Traditional business models and go-to-market strategies are challenged, and often even rendered obsolete, by rapidly evolving customer needs. In many cases, industry...
        Marketing & sales

        Acing 5G pricing

        How to price 5G for optimal monetization

        Leading telcos have switched on their 5G networks and launched commercial offers to acquire early adopters. With the scale of investments required for 5G, the consumer pricing strategy becomes a critical lever for recouping these investments. In this viewpoint we aim to provide a framework for...
        Telecommunications, Information technology, Media & Electronics (TIME)

        Lost in transformation

        Strategic options for transportation & logistics companies in a changing market

        Transformation has arrived in the transportation & logistics industry. However, we have only just witnessed the start of an extensive change process that will shake up the balance of power. Players unable to adapt to the new reality will face immense pressure, as entire business models are at...
        Travel & transportation

        Will Chinese EV start-ups reshape the automotive industry?

        The successes, challenges and roadblocks for EV start-ups

        With Chinese regulators’ stimulation policy, a number of EV start-up companies have been set up since 2015. Many of them aim to launch EV products with high levels of artificial intelligence, connectivity and autonomous driving technology. In this viewpoint, Arthur D. Little reviews major players’...
        Automotive

        Do companies get the most out of Hazard & Operability (HazOp)

        How to break through constraints in hazard identification

        HazOp analysis is undoubtedly one of the most effective hazard identification techniques in the manufacturing industry. In fact, it is rigorous, reliable and repeatable. However, complex organizations often struggle to integrate safety and operations synergically in this kind of study: dependence...
        Risk

        Evolving pricing of mobile tariff plans

        Be dynamic or lose

        The telecom industry is standing at a crossroads, with increasing users, rapid technology shifts, usage shifts to content services, exponential growth in data usage, and ever-increasing competition. Global trends for mobile services show that average revenue per user (ARPU) is declining, whereas...
        Telecommunications, Information technology, Media & Electronics (TIME)

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